The quickest route into the right hands
Use the enquiry form and include the model you need help with, the label size, and whether you are working with direct thermal or thermal transfer stock. If the printer is used for barcode or QR codes, add the format, the print width, and whether the issue sits with Bluetooth pairing, Wi-Fi setup, battery life, or print quality.
- Printer model and serial number if available
- Label roll width, core size and label length
- Warehouse, courier or retail stockroom use
- Collection or on-site setup requirements
What our contact form should tell us
A clear note helps us match the right roll, battery, belt clip or service call to the job. If the printer is jamming, skipping labels, or leaving pale bars on barcodes, say when the fault started and whether the unit has had recent printhead cleaning or battery replacement.
- Describe the fault in plain words
- Say if the unit needs calibration or repair
- List the label sizes you print most often
- Note any accessories that need checking
Montague Gardens base, South African reach
Our base is in Montague Gardens, Cape Town, with support arranged for Bellville, Johannesburg, Durban, Pretoria, Gqeberha and Midrand. We work with sites that need mobile label printers for stock movement, dispatch, shelf marking and courier runs, and we also assist with setup on site where the job calls for it.
For multi-branch teams, mention each site that needs the same printer setup or the same label format. That helps us keep the stock rolls, pairing settings and operator notes lined up across branches.
Support for printers, rolls and daily handling
We supply direct thermal and thermal transfer label rolls, together with batteries and belt clips for mobile use. If you are replacing worn parts or sorting out a printer that no longer feeds cleanly, include that in the message so the job can be set out properly.
- Direct thermal and thermal transfer label rolls
- Batteries and battery checks
- Belt clip repair and replacement
- Print quality fixes and label jam clearing
On-site setup and repair notes to send
When a printer needs hands-on work, tell us where the unit is used, what systems it must pair with, and whether Bluetooth or Wi-Fi is part of the setup. Include whether you need operator training, preventive servicing, or help with printhead cleaning and label calibration so the printer reads the roll properly.
It also helps to mention if the unit is used in a dusty stockroom or near moisture, because that affects upkeep and cleaning intervals. A short note on that sort of detail saves time later.
Who handles the work
Mandla Mthethwa leads the team, with Anele Ntsele on operations, Kagiso Ngwenya handling field service, Leanne Hlongwane coordinating label supplies, Siyabonga Adonis leading technical support, and Zinhle van Wyk managing training and setup. The enquiry form sends the note to the correct person for the job, whether it is a printer fault, a supply request, or an on-site callout.
Send the form with the branch name, the site town, and the service you need. That keeps the next step grounded in the actual job, not guesswork.